About Us
Contacting the Web Team
If you have any questions, comments, suggestions or complaints about our website, please feel free to email our Web Team at web@inkspot.co.uk.
If you are receiving an error message while trying to use the site, or cannot find a product you'd like to see, please give us a quick email on this address, and we will reply by return to help you out.
We guarantee:
You have a statutory right to cancel the order within seven days from the day after the date of the order. If payment has been made you will be reimbursed within 7 days. United Kingdom law applies to all transactions between the customer and Inkspot.
We will accept unwanted goods back at full credit of the price paid for the goods if notified within thirty days of delivery. Goods must be in good condition, unused and in original wrapping.
Faulty goods will be accepted for repair, replacement or refund if they have a Returns Number on the packaging. We will issue a Returns Number when notified by the customer. We will also pay for the carriage of the returned goods.
We cannot accept goods for refund as unwanted if they have been ordered to the customer's specific requirements and are not normally stocked by us.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Postage is free for all orders over £15.00. For orders under £15.00, delivery is just £1.00.
Small orders are dispatched by Royal Mail First Class post, while some larger orders are sent by courier.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in <days> business days . International orders are generally received in under <days> days.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
Our website shows only VAT inclusive pricing - the price you see is the price you pay.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
You have a statutory right to cancel the order within seven days from the day after the date of the order. If payment has been made you will be reimbursed within 7 days. United Kingdom law applies to all transactions between the customer and Inkspot.
We will accept unwanted goods back at full credit of the price paid for the goods if notified within thirty days of delivery. Goods must be in good condition, unused and in original wrapping.
Faulty goods will be accepted for repair, replacement or refund if they have a Returns Number on the packaging. We will issue a Returns Number when notified by the customer. We will also pay for the carriage of the returned goods.
We cannot accept goods for refund as unwanted if they have been ordered to the customer's specific requirements and are not normally stocked by us.
Reaching Us
You can email us at any time on web@inkspot.co.uk.
We can answer any of your questions about stock, new printer ranges, or about which cartridge to choose for your printer. You can, of course, telephone us during office hours on 020 8207 1585.
If you would prefer not to enter your details into our secure server, you can place your order by post, phone, fax or email. All of our contact details are shown below for your convenience:
Postal Address:
Inkspot
Unit 12, Stirling Industrial Centre
Stirling Way
Borehamwood
Herts WD6 2BT
Telephone:
(020) 8207 1585
Fax:
(020) 8207 5822
Privacy Policy
Inkspot do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
You have a statutory right to cancel the order within seven days from the day after the date of the order. If payment has been made you will be reimbursed within 7 days. United Kingdom law applies to all transactions between the customer and Inkspot.
We will accept unwanted goods back at full credit of the price paid for the goods if notified within thirty days of delivery. Goods must be in good condition, unused and in original wrapping.
Faulty goods will be accepted for repair, replacement or refund if they have a Returns Number on the packaging. We will issue a Returns Number when notified by the customer. We will also pay for the carriage of the returned goods.
We cannot accept goods for refund as unwanted if they have been ordered to the customer's specific requirements and are not normally stocked by us.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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